If your commercial laundry equipment is breaking down or your business is growing, chances are it’s time for an upgrade. Maybe you’re ready to invest in a commercial laundry business or you want to install the latest equipment at your university or multi-housing laundry facility. Whatever your goal, partnering with a reliable and experienced commercial laundry equipment distributor is a must.
Let’s explore the features and characteristics that make a great industrial laundry equipment distributor like Caldwell & Gregory — and the things you’ll want to avoid.
A laundry equipment distributor should have numerous qualities that make it a reliable and professional company. Do you need a distributor that customizes its services, diving into your business to uncover your unique needs? Or are you looking for a partner with a solid reputation and a local presence?
Whatever your goals or priorities, here are five key features of exceptional laundry equipment distributors.
Anyone can sell laundry equipment. Your laundry distributor should take it a step further and serve as your expert consultant to create a customized laundry program. They should be proactive, listening to your wants and needs to find the best laundry business supplies for your facilities.
Your distributor’s input should add value to your company, ensuring the easiest management systems and custom solutions that are exactly what you’re looking for, whether that’s coin-operated machinery, reliable technology or card readers.
Your business builds a better reputation when you have laundry equipment that’s reliable, easy to use and continuously operational. Frequent breakdowns or service issues aggravate your customers and disrupt your bottom line.
That’s why your laundry distributor should be there to provide maintenance or service to the machines even after they’ve been installed. They must demonstrate quick and responsive problem-solving, providing preventive maintenance and prompt repairs to minimize machine downtime and ensure a long service life. You’ll also want to ensure the company can provide spare parts or include laundry accessories along with the washing machines you buy.
When your distributor employs experienced technicians with recognized certifications who can quickly fix your machines, you’ll know you’ve made the right choice.
You want a laundry distributor that connects you with the finest technology and payment platforms to meet your residents’ needs. They should introduce you to the right laundry brand, popular laundry equipment that works more reliably than other machines and helps build a profit for your business.
Your distributor should also point you toward machines that make laundry more efficient and convenient for those you serve. This includes equipment with:
Try to find a distributor that partners with businesses in your local area. If nearby companies use the distributor and are happy with their service, that’s a good sign.
The customer service team should also be able to respond quickly to your inquiries and build a lasting relationship with your company, making it easy to reach out whenever you have a question.
The best laundry distributors provide 24/7 customer support and may even assign you a dedicated technician who knows your operational requirements and is there to help with whatever you need.
A laundry distributor’s reputation should be one of the main factors you consider before investing in their services. Find out how long the company has been in the distribution sphere and look at its reputation in the laundry market.
Client testimonials are one of the best ways to determine whether you can trust the distributor. Social media sites like Facebook or Instagram let you find reviews, comments, and ratings that can give you insight into the business.
Check to see if the distributor will help you during the entire process or whether they only guarantee assistance during installation. Reputable companies will be able to assist you long after installation and should be happy to service your machinery and keep up with support and updates. You’ll also want to make sure the company has a warranty on its equipment or products.
While it’s important to understand the characteristics that make a laundry equipment distributor stand out, you should also be wary of salesy companies who overpromise or offer vague details about their services without getting into the specifics.
With that in mind, here are three things to avoid in commercial laundry equipment distributors.
Are you having trouble reaching your laundry equipment distributor? Are they consistently late for maintenance appointments or difficult to contact when you have questions or concerns? Unreliability is unacceptable, so be sure your distributor prioritizes customer service.
The equipment the distributor offers should always be the latest offerings on the market. Outdated equipment points to inefficient products that require more maintenance and money over time. To save money, ensure the distributor always keeps the newest equipment in stock.
If a distributor does not offer maintenance and repair services or takes a long time to answer repair service calls, it’s time to look elsewhere.
If you’re looking for reliable commercial laundry equipment, let Caldwell & Gregory support your operations. We offer hassle-free management and the most up-to-date technology to meet our users’ needs and help your company build customer trust.
One of our company’s greatest capabilities is our attention to customer service. Our technicians are trained to anticipate your every need before an issue occurs. We support your business by rapidly responding to issues on-site and offering resources online and in person to help solve your questions.
If there’s an issue with your laundry equipment, our team will quickly respond. All our technicians graduated from Speed Queen’s® Alliance Laundry Systems University and continue to maintain a Maytag Red Carpet Service® certification. With fast and reliable repairs, our company installs durable machines and helps maintain them throughout the years.
At Caldwell & Gregory, we assist laundry programs in finding reliable, long-lasting equipment. We are dedicated to outstanding customer service, treating our clients as individuals with unique business goals.
With over 300 university and collegiate partners, our laundry programs have expanded beyond a college laundry distributor to the multi-housing market and more. Caldwell & Gregory has decades of experience in laundry equipment distribution and can help your organization find the right machinery.
Contact us today to speak to a representative.